Terms of Service

MONJI Terms of Service (Global, Non-EEA/UK/CH & Mainland China) — v1.0

1. Accounts & Eligibility

• 1.1Accuracy.Customer must provide accurate registration information and keep it updated.
• 1.2Responsibility.Customer is responsible for all activities under its accounts and for Users’ compliance with these Terms.
• 1.3Access Controls.Use unique credentials and least-privilege permissions; enable MFA where available.
• 1.4Age.Users must be at least 16 years old.
• 1.5California Privacy Controls.For California residents, Provider honors Global Privacy Control (GPC) signals and provides “Do Not Sell or Share” and “Limit the Use of My Sensitive Personal Information” mechanisms as described in the Privacy Policy.

2. Services; Free; Beta; Third-Party Services

• 2.1License to Customer.Subject to these Terms and payment of applicable fees, we grant Customer a non-exclusive, non-transferable, non-sublicensable right for its authorized Users to access and use the Service during the subscription term for Customer’s internal business purposes.
• 2.2Free Services.We may offer free or evaluation features (Free Services). Free Services are provided AS IS, without warranties, support, uptime commitments, or data-export obligations, and may be changed or discontinued at any time.
• 2.3Beta Features.Features marked beta/preview/experimental (Beta) are for evaluation, may be unstable, and are provided AS IS without warranties or commitments. Feedback may be used without restriction.
• 2.4Third-Party Services.Customer may enable integrations, connectors, or services provided by third parties (“Third-Party Services”). Third-Party Services are governed solely by their providers’ terms; Provider does not control, operate, warrant, or assume any responsibility for Third-Party Services. Customer is solely responsible for obtaining and maintaining any required Third-Party Services and for any related fees. Provider may modify, suspend, or disable any integration or feature that depends on a Third-Party Service at any time (for example, if the provider changes or deprecates its API), and Provider shall have no liability for any unavailability, change, or malfunction of any Third-Party Service (including APIs, webhooks, embeds, or iFrames), or for any losses arising therefrom, to the maximum extent permitted by law and subject to Section 16.3. By enabling a Third-Party Service, Customer authorizes Provider to exchange data with that provider as reasonably necessary to deliver the integration. Customer remains responsible for complying with the provider’s terms and for any consequences of Customer’s configuration or use of the Third-Party Service.
• 2.5No In-Term Self-Service Export.We do not provide any self-service export or bulk download feature for Customer Content during the subscription term. Unless expressly agreed in a signed Order, we have no obligation to enable data portability, bulk export, or custom extracts; Customer is solely responsible for maintaining independent copies of data it requires for its records.
• 2.6Professional Services (Deliverables; Limited Disclaimers).From time to time, we may provide professional services such as implementation, configuration, migration, template customization, or similar tasks (Professional Services) under an Order or statement of work (SOW). Unless expressly stated in the applicable SOW: (a) Professional Services are provided on a reasonable efforts basis and AS IS; (b) we do not guarantee that Deliverables will be free from broken links, visual/layout shifts, character-encoding differences, font/rendering differences, or third-party content changes that arise from factors outside our reasonable control (including customer-managed content, external websites, CDNs, device/OS/locale/browser rendering differences, or network conditions); (c) Customer is responsible for verifying Deliverables in its own environment and for maintaining independent backups; and (d) Customer’s sole remedy for material non-conformity within the agreed scope is re-performance or workaround at our discretion, to the extent technically feasible.

3. Prohibited Conduct (Acceptable Use Policy)

• Prohibited Conduct.Customer and Users must not, and must not attempt to:

• (a)violate any law, regulation, or public order;
• (b)infringe or misappropriate any intellectual property, privacy, publicity, honor/defamation, credit, portrait/image, or other rights or interests of any person;
• (c)disrupt, impair, or interfere with the operation, security, or maintenance of the Service;
• (d)place an unreasonable or disproportionately large load on the Service, networks, or systems, including excessive bandwidth, storage, or API usage;
• (e)access or attempt to access the Service or related systems without authorization, including circumvention, penetration testing without prior written consent, or exploitation of vulnerabilities;
• (f)reverse engineer, decompile, disassemble, or otherwise derive source code or underlying ideas of the Service except to the extent restrictions are unenforceable by applicable law;
• (g)impersonate any person or entity, or misrepresent affiliation;
• (h)share credentials or permit account/seat sharing among multiple individuals, or transfer, resell, rent, lease, or sublicense access to any third party;
• (i)misuse a Team/workspace by transferring it to another organization or individual, or by allowing users who should be provisioned in a separate team/workspace to use it;
• (j)send unsolicited or unauthorized advertising, promotions, solicitations, or direct sales (spam) through or in connection with the Service without our prior consent;
• (k)harvest, collect, or scrape information about other users without consent;
• (l)submit, upload, transmit, or send to us any content that is illegal, infringing, defamatory, deceptive, harassing, hateful, obscene, or that promotes violence or self-harm;
• (m)alter, tamper with, forge, or falsify any information or data made available through the Service;
• (n)upload, distribute, use, provide, or encourage the use of viruses, malware, or other harmful code;
• (o)use automated or non-standard clients, bots, or browsers to access the Service except via documented APIs/SDKs or the Service’s intended user interfaces;
• (p)engage in customer harassment, including insults, threats, intimidation, discriminatory language directed at our staff or users, doxxing, or unreasonable, repeated demands after resolution;
• (q)publish or disseminate knowingly false factual statements presented as fact that unlawfully harm the reputation or business credibility of Provider or its users (nothing here limits lawful opinions or fair statements of fact);
• (r)support or engage in activities of organized crime groups, criminal organizations, terrorist organizations, or other similar anti-social forces;
• (s)directly or indirectly cause or facilitate any of the above;
• (t)submit personal data of individuals in Restricted Regions or otherwise use, benefit, or route use from such regions;
• (u)engage in any activity that we reasonably deem inappropriate to the operation of the Service;
• (v)use the Service for high-risk or safety-critical activities where failure could result in death, personal injury, or severe environmental or economic damage (including, without limitation, medical diagnosis or treatment; legal or rights-affecting determinations; operation or control of critical infrastructure or life-support systems; autonomous vehicles, weapons, or emergency services).

• Reports.Suspected violations may be reported to: [email protected]. We may remove content, suspend accounts, and notify authorities where appropriate.

4. Remedies for Violations; Liquidated Damages

• 4.1Measures.If we reasonably believe a violation of Section 3 occurred, we may, depending on urgency and with or without prior notice: issue warnings; require remedial actions; remove or disable access to offending content; throttle or restrict features; suspend or terminate accounts or the Service (in whole or part); and preserve or disclose information as required by law.
• 4.2Cooperation.Customer will reasonably cooperate with our investigation and remediation.
• 4.3Damages.If a violation causes damage to us or any third party, Customer is liable for such damages.
• 4.4Liquidated Damages (Not a Penalty).Certain violations—including but not limited to credential/seat sharing, team/workspace misuse, unauthorized automated access or large-scale scraping, distribution of malware, unlawful harassment or threats toward our staff, or submission of Restricted-Region personal data— foreseeably cause investigation, incident response, abuse mitigation, and platform recovery costs that are difficult to quantify in advance. Therefore, Customer agrees to pay liquidated damages in the amount of JPY 500,000 (or the USD equivalent at the time of payment) per violation as a reasonable pre-estimate of minimum loss and not as a penalty. If our actual, demonstrable damages exceed this amount, we may recover the higher amount instead.
• 4.5No Liability for Protective Actions.To the maximum extent permitted by law, we are not liable for losses arising from good-faith actions taken under this Section 4 to protect the Service.
• 4.6No Cap for Payment Obligations.Amounts payable under this Section 4 (including liquidated damages and actual damages for violations) are payment obligations and are excluded from any limitation of liability applicable to Customer in these Terms.
• 4.7Legal Actions Reserved.For serious violations, we may take civil or criminal legal actions as appropriate.

5. Customer Content & Responsibilities

• 5.1Ownership.Customer retains all rights to Customer Content (data, text, images, files, instructions, and other materials submitted to or generated within the Service by or for Customer).
• 5.2License to Provider.Customer grants us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Content as necessary to provide, secure, and improve the Service; to prevent fraud/abuse; and to comply with law and lawful requests. We may use aggregated/de-identified information derived from the Service for analytics and improvement.
• 5.3Legality & Consents.Customer is solely responsible for the accuracy, quality, and legality of Customer Content and the means by which it was acquired, including obtaining all required notices and consents.
• 5.4Backups.We operate backups on a scheduled basis; we do not provide restoration from backups for purposes of export or retrieval after termination. Customer should maintain its own independent copies.

6. AI Features — Special Terms

• 6.1Human Review Required.AI outputs may be inaccurate or inappropriate. Customer must implement human review and validation.
• 6.2No Training by Default (Opt-in Only).By default, we do not use Customer Content (inputs/outputs) to train or improve AI models. An organization admin may opt in via Admin → Security & Privacy → Data Use (AI); the system records an audit log of changes.
• 6.3Third-Party Models.Some AI features may use third-party models/APIs (currently including OpenAI). We require no-training contractual terms and data-minimization with such providers. Admins may disable these features.
• 6.4Prohibited Inputs.Do not submit to AI features any sensitive data, including health/medical information (PHI), biometric/genetic data, children’s data (under 13), precise geolocation, government IDs, financial account credentials, special categories (e.g., race, religion, political or union affiliation, sex life/sexual orientation), criminal history, authentication secrets, or any personal data of individuals in the Restricted Regions. We may block, delete within 72 hours, and suspend on violation.
• 6.5No Professional Advice.AI outputs are for informational purposes only and do not constitute professional advice.

7. Security; Data Protection; Sub-processors

• 7.1Measures.We implement technical and organizational measures intended to protect the Service and Customer Content (encryption in transit, access controls, logging/monitoring, vulnerability management).
• 7.2Roles; DPA.For personal information we process on behalf of Customer, we act as a processor/service provider. A global Data Processing Addendum (DPA) (covering APPI and general U.S. state-law requirements) applies to all customers via click-through acceptance; an enterprise countersigned version is available upon request (e.g., via DocuSign). EU/UK SCC/IDTA modules are prepared for potential future activation but the Service is currently not offered in those regions. See  [Data Processing Addendum (DPA)].
• 7.3Locations & Transfers.Primary hosting is in Japan (GCP asia-northeast regions). Email delivery (Twilio SendGrid, U.S.), payments (Stripe, U.S./international), and edge security/optimization (Cloudflare, global) may process limited data outside Japan. We do not persist full card numbers. We do not intentionally store customer-content payloads in the U.S. except for minimal notification metadata. In disasters or DDoS emergencies, temporary processing may occur in other regions with subsequent notice.
• 7.4Sub-processors.Initial list: Cloudflare, Inc.; Google Cloud Platform; Twilio SendGrid, Inc.; Stripe, Inc. Customer-configured connectors (e.g., Slack/Chatwork/Google) are not our sub-processors. We will post updates and give 30 days’ notice of material changes where required.

8. Support; Availability; Changes

• 8.1Support Hours.Email support in Japanese/English during Mon–Fri 09:00–18:00 JST (excluding Japanese national holidays and year-end/new-year).
• 8.2Availability Target.We target 99.9% uptime but do not offer SLA credits. In case of major incidents we may, at our discretion, provide billing adjustments; the limitation of liability in Section 16 still applies.
• 8.3Service Modifications; Suspension; Discontinuation.We may modify features, UI, and integrations; suspend or limit the Service; or discontinue the Service (in whole or in part) where reasonably necessary (e.g., security, legal, payment-provider restrictions). We will avoid materially reducing core functionality during a paid term where feasible and may provide notice depending on urgency. We are not liable for any losses arising from actions taken under this Section 8 to the maximum extent permitted by law.

9. Fees, Taxes, Auto-Renewal, and Refunds

• 9.1Fees.Fees and billing frequency are stated in the Order and are due in advance unless specified otherwise.
• 9.2Taxes.Fees are exclusive of taxes. For transactions processed under Stripe’s Managed Payments, Stripe acts as the merchant of record and will calculate, collect, and, where applicable, remit indirect taxes (e.g., VAT/GST/sales taxes) based on Customer’s billing information. For transactions not processed under Managed Payments, we (or our payment processor(s)) will calculate and collect applicable taxes in accordance with law. Customer remains responsible for any other taxes, duties, or withholdings (excluding our income taxes).
• 9.3Auto-Renewal & Reminder.Subscriptions renew for successive terms of the same length at the then-current list price unless canceled per Section 13. We send a renewal reminder approximately 30 days before renewal where required by law.
• 9.4Non-payment.We may suspend for late payment after reasonable notice; fees continue to accrue during suspension.
• 9.5Refunds.Unless required by law or expressly stated in an Order, all payments are non-refundable (including for partial periods, downgrades, or unused features).
• 9.6Payment Availability & Regional Restrictions.Due to restrictions imposed by our payment processors and applicable laws (including sanctions/export controls), we may be unable to onboard, bill, pay out, or refund Customers located in jurisdictions listed on our Restricted Regions List. If Customer’s billing country or payment flows fall within such jurisdictions, we may decline onboarding or suspend/terminate the Service after notice where feasible. Where permitted by law, updates to the Restricted Regions List take effect upon posting.
• 9.7Managed Payments; Merchant of Record; Statements; KYC.In certain jurisdictions or for certain transactions, payments are processed via Stripe’s Managed Payments. In those cases, Stripe is the merchant of record and may appear as the seller on receipts/invoices and on Customer’s statements. Customer agrees to comply with any onboarding, identity verification (KYC), sanctions screening, and other requirements imposed by Stripe. Refunds, chargebacks, and settlement timelines for Managed Payments are handled under Stripe’s terms. If Stripe declines or later revokes onboarding, or otherwise becomes unable to process payments for Customer’s jurisdiction, we may decline onboarding or suspend/terminate the Service after notice where feasible.

10. Intellectual Property; Publicity; Open Source

• 10.1Ownership; Reservation.As between the parties, all intellectual property rights, proprietary rights, and all other rights in and to the Service, software, documentation, Provider websites, templates, sample data, designs, UI/UX, logos, trademarks, and any other materials provided or made available by Provider (collectively, Provider Materials) are and will remain the exclusive property of Provider and its licensors, both during Customer’s registration and after termination, and are reserved except as expressly granted in these Terms. No implied licenses are granted.
• 10.2License Restrictions.Customer must not, during the term or after termination, modify, adapt, translate, create derivative works of, localize, port, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Provider Materials, except to the extent such restrictions are unenforceable under applicable law; nor may Customer rent, lease, lend, sell, resell, distribute, publicly perform, publicly display, sublicense, or otherwise transfer the Provider Materials to any third party; nor remove or alter proprietary notices.
• 10.3No Misuse for Competitive Development.Customer must not use the Provider Materials or Provider Confidential Information to design, develop, test, or operate a product or service that is substantially similar to or competitive with the Service. For clarity, this Section does not restrict Customer from independently developing competing products or services without use of Provider Confidential Information, trade secrets, or intellectual property.
• 10.4Customer Content.As set out in Section 5, Customer retains ownership of Customer Content and grants Provider the limited license described in Section 5.2 and warrants that Customer Content does not infringe third-party rights.
• 10.5Publicity.Provider will not use Customer’s name or logo or publish case studies without Customer’s prior written consent (opt-in).
• 10.6Open Source Notices.The Service may include third-party components licensed under the MIT License. Provider publishes a Third-Party Notices page identifying such components (name and version) and reproducing their copyright notices and MIT license texts. If Provider later identifies additional licenses, Provider will update the Third-Party Notices page accordingly and include the applicable license texts and notices in downloadable distributions (e.g., client SDKs). Provider does not include copyleft-licensed components (e.g., GPL/AGPL) in the runtime of the Service.

11. Confidentiality

• 11.1Definition.Confidential Information means non-public information disclosed by a party that is designated as confidential or that reasonably should be understood to be confidential.
• 11.2Protection & Use.Each party will use the other’s Confidential Information only to perform obligations under these Terms and will protect it using reasonable care.
• 11.3Compelled Disclosure.A party may disclose Confidential Information where required by law or court order, after providing notice if legally permitted.

12. Indemnification

• 12.1By Customer.Customer will defend and indemnify Provider from and against third-party claims and related losses arising out of (a) Customer Content; (b) use of the Service in violation of these Terms or law; or (c) submission or processing of Restricted-Region personal data, or illegal/infringing content, including reasonable attorneys’ fees and regulatory assessments, except to the extent caused by Provider’s sole intentional misconduct or gross negligence.
• 12.2By Provider (IP).Provider will defend and indemnify Customer against third-party claims that the Service, as provided by Provider, directly infringes a patent, copyright, or trademark, or misappropriates a trade secret, and will pay damages finally awarded or approved in settlement. Provider may procure the right to continue using the Service, modify it to be non-infringing, or terminate the affected Service and refund prepaid, unused fees. This Section states Customer’s exclusive remedy for IP infringement.

13. Term; Suspension; Termination; Deletion (with Minimal Deletion SOP)

• 13.1Term.These Terms start when Customer first accepts them and continue for the subscription term.
• 13.2Cancellation.Customer may cancel renewal at any time through account settings; cancellation takes effect at the end of the current paid term.
• 13.3Suspension/Termination for Cause.Provider may suspend or terminate immediately for material breach, unlawful use, risk to the Service or third parties, non-payment, or use involving the Restricted Regions. Either party may terminate upon 30 days’ notice if the other fails to cure a material breach.
• 13.4No Post-Termination Export.Upon termination or expiration, Customer’s license ends and access to the Service will cease. Provider has no obligation to retain, maintain, return, or export any Customer Content after termination. Customer is solely responsible for any data it wishes to preserve before termination. Provider does not provide restoration from backups after termination.
• 13.5Deletion Commitments (Minimal SOP).After termination, Provider will execute the following deletion steps:

• (a)Immediate Access Revocation (T+0). Disable logins, revoke access tokens, and block further writes.
• (b)Primary Deletion (within 3 business days). Delete primary Customer Content and remove related search indexes/caches where applicable.
• (c)Secondary Deletion (within 10 business days). Purge residual or derived artifacts (e.g., thumbnails, embeddings, denormalized views, message queues/streams, analytics staging).
• (d)Backups. Backups are not used to restore Customer Content after termination and are overwritten on a rolling schedule. Where encryption keys are tenant-scoped, keys may be rotated to effect logical deletion.
• (e)Sub-processors. Instruct sub-processors to delete or minimize Customer Content promptly after termination and maintain evidence of such requests.
• (f)Minimal Records Only. Retain minimal records required for legal, tax, security, and audit purposes for a limited period (generally 90–365 days).

• 13.6Transition Assistance (Optional).Unless otherwise agreed in a signed Order or separate agreement, Provider does not provide termination assistance. Any post-termination assistance, if agreed, is time-and-materials and only if technically feasible.

14. Copyright; Notice-and-Takedown

• 14.1Policy.Provider respects IP rights and responds to notices of alleged infringement.
• 14.2How to Notify (Email Only).
  Until further notice, Provider accepts infringement notices by email only at [email protected].
  Include:
  • (a)identification of the copyrighted work;
  • (b)identification of the allegedly infringing material and its location;
  • (c)your contact information;
  • (d)a good-faith statement;
  • (e)a statement under penalty of perjury that the information is accurate and that you are authorized to act.
  Provider may request additional information.
• 14.3Counter-Notice.If material is removed, Provider may accept a counter-notice from the uploader that includes required statements and consent to jurisdiction.
• 14.4DMCA Safe Harbor.Provider has not designated a U.S. “DMCA agent” and does not claim those statutory protections at this time.
• 14.5Future Designation & Notice.If Provider designates a DMCA agent in the future, it will announce it on its website and add a one-line update here identifying the agent (name, address, and link to the Copyright Office record).

15. Disclaimers

• (a)Links / Layout / Encoding / Rendering. We are not responsible for issues arising from third-party content changes, CDNs and caching, device/OS/locale/browser differences, Customer-managed content, or network conditions outside our control.
• (b)Suspension / Changes / Discontinuation. We are not liable for losses from Service modifications, suspensions, limitations, or discontinuation as described in Section 8.
• (c)Data Management / Backups. Customer is solely responsible for managing and backing up its own data and for losses to the extent resulting from Customer’s systems, third-party services, or factors outside our control.
• (d)Accuracy / Completeness / Reliability. We do not warrant the accuracy or reliability of information (including AI outputs, templates, analytics, or third-party content).
• (e)Third-Party Sites / Services. We are not responsible for third-party websites, services, or content, even if linked or integrated.
• (f)Safety-Critical Use. The Service (including AI) is not designed for high-risk or safety-critical uses where failure could result in death, injury, or severe damage.

16. Limitation of Liability

• 16.1Indirect Damages.Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.
• 16.2Cap.Each party’s aggregate liability arising out of or relating to the Service (including professional services and deliverables) is limited to the amounts actually paid by Customer in the six (6) months preceding the event giving rise to liability. With respect to free services, Provider shall have no liability to the maximum extent permitted by law.
• 16.3Exceptions.The above limitations do not apply to: Customer’s payment obligations; a party’s willful misconduct, fraud, or bodily injury/death; or liabilities that cannot be limited by law.
• 16.4Affiliates and Personnel.The exclusions and limitations in this Section 16 apply also to Provider’s affiliates and their directors, officers, employees, agents, suppliers, and sub-processors.
• 16.5Aggregate.The cap in Section 16.2 is a single aggregate cap for all claims and theories of liability and will not be increased by multiple claims or types of claims.

17. Export Control; Sanctions; Anti-Corruption

• Customer represents and warrants compliance with export, re-export, and anti-corruption laws, is not located in or organized under a comprehensively sanctioned country/region, and is not on any sanctions/denied-party list.

18. Governing Law; Dispute Resolution

• These Terms and all non-contractual claims are governed by the laws of Singapore. Any dispute will be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules. The seat is Singapore, the language is English, and the tribunal consists of one arbitrator. Either party may seek injunctive relief in any court of competent jurisdiction to protect IP or Confidential Information.
• Class and Representative Actions Waiver.Disputes will be resolved only on an individual basis and not as a class, collective, or representative action, and the arbitrator may not consolidate claims of more than one person.

19. Changes to Terms

• Provider may change these Terms by posting the revised version and notifying Users via the website, email, in-product notice, or other reasonable means. The changes take effect on the stated effective date. If you continue using the Service on or after the effective date, you are deemed to accept the changes. If you do not agree, stop using the Service and cancel before the effective date. Provider is not liable for losses arising from permitted changes.

20. Miscellaneous

• 20.1Entire Agreement.These Terms and the Order (and any DPA) are the entire agreement and supersede prior agreements.
• 20.2Assignment.Customer may not assign without Provider’s consent except to a successor to all or substantially all of its business or assets, with notice. Provider may assign upon notice.
• 20.3Severability; Waiver.Unenforceable provisions will be modified to the minimum extent necessary; failure to enforce is not a waiver.
• 20.4Force Majeure.Neither party is liable for delays or failures due to events beyond reasonable control (including natural disasters, war, terrorism, civil unrest, labor disputes not limited to the affected party’s workforce, widespread outages of cloud/ISP/CDN providers, power failures, changes in law or governmental actions, or failures of third-party platforms).
• 20.5Notices.Legal notices must be sent to [email protected] and to Customer’s registered email address.
• 20.6Time Bar.Any claim by Customer must be commenced within twelve (12) months after the cause of action accrues; otherwise, it is permanently barred.

Data Processing Addendum (DPA)

Restricted Regions List